Frequently Asked Questions
Find answers to common questions about our service
General
What is YumYaak?
YumYaak is a food delivery platform that connects you with your favorite local restaurants in Kohat. Order online and get delicious meals delivered to your doorstep.
Which areas do you deliver to?
We currently deliver to over 50 cities. Enter your address in the app to check if we deliver to your area.
What are your delivery hours?
Our delivery hours vary by location and restaurant. Most restaurants are available from 10 AM to 11 PM, but some offer 24/7 delivery.
Ordering & Delivery
How do I place an order?
Download the YumYaak app, create an account, browse restaurants, add items to your cart, and checkout. Your order will be delivered to your specified address.
How long does delivery take?
Average delivery time is 30-45 minutes, depending on your location, restaurant preparation time, and current demand.
Can I track my order?
Yes! You can track your order in real-time through the app. You'll receive notifications at each stage: order confirmed, being prepared, out for delivery, and delivered.
What if my order is late?
If your order is significantly delayed, please contact our support team through the app. We may offer compensation depending on the situation.
Payments & Pricing
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and cash on delivery (where available).
Are there any delivery fees?
Delivery fees vary by restaurant and distance. You'll see the exact fee before placing your order. Some restaurants offer free delivery on orders above a certain amount.
Can I use promo codes?
Yes! Enter your promo code at checkout to apply discounts. Check the app regularly for exclusive offers and deals.
How do refunds work?
If there's an issue with your order, contact support within 24 hours. Eligible refunds are processed within 5-7 business days.
Account Management
How do I create an account?
Download the app and sign up using your email, phone number, or social media accounts. It only takes a minute!
Can I save my favorite restaurants?
Yes, you can save favorite restaurants and create custom lists for easy reordering.
How do I change my delivery address?
You can add, edit, or delete addresses in your account settings. You can also select a different address before placing each order.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full card details on our servers.